Shipping and returns
SHIPPING AND RETURNS
SHIPPING AND DELIVERY
Depending on the article or articles that you purchase at www.cafespont.com, different delivery methods are available to you. In this regard, when you make payment, you will be asked to choose a method of delivery in relation to your order.
We currently send orders to Spain (Mainland).
Delivery times and costs
We offer the following methods of delivery:
Standard (7 working days). You will receive your order within 7 full working days. Working days are considered to be non-holiday days from Monday to Friday. Collection at our headquarters: Avenida Rafael Casanova 40, Sabadell (Barcelona)
If for some reason we are unable to meet the delivery date, we will inform you of this circumstance and give you the option to continue with the purchase, establishing a new delivery date or alternatively of cancelling the order with a total refund on the price paid. Take into account that in any case we do not make deliveries on Saturdays or Sundays.
For the purposes of these Terms and Conditions, it will be understood that the “delivery” has been made or that the order has been delivered at the moment the receipt of the same is signed at the delivery address indicated.
CAFES PONT carries out exhaustive monitoring of the purchase of the product from the time that the order is made until its delivery is complete. For this reason, before sending the product, CAFES PONT checks the condition of it and carries out a series of actions and exercises to ensure that the product is delivered in perfect conditions.
These actions and exercises may be revealed to the buyer should the buyer manifest any loss or deterioration of the product.
Impossibility of delivery
If, after two attempts, it is impossible for us to complete the delivery of your order, we will contact you immediately. We will also leave you a note indicating where your order is and how to proceed in order to collect it.
However, if you detect any incident in relation to the receipt of your order, please contact the Customer Service department at CAFES PONT, by sending an email to email@example.com
Legal right to desist from the purchase
In accordance with applicable regulations, if you are entering into a contract as a consumer, you will be able to desist from said contract (except when the products concerned are personalised) at any time within 7 working days from the date on which you receive the product.
In addition to the right to desist that is legally recognised to consumers and users and mentioned in the previous clause, we allow you a period of 30 days counting from the date of Purchase Confirmation to proceed to return goods.
To return products to us, you should contact us at the following email address: firstname.lastname@example.org so that we can proceed to collect the product from your home via courier, at no charge to you. In this sense, together with the product, you should return to us the original packaging, the purchase receipt, and the certificate of authenticity.
As proof of your return, we recommend that you always keep the receipt from the courier as proof that you have handed over the package.
Once we have received and processed your return and it has been accepted by our Returns Department, we will issue your refund. The refund will be effected as soon as possible and, in any event, within 30 days from the date on which we receive the package. The refund will always be made using the same payment method that you used to pay for the purchase.
Returns of incorrect or faulty products.
In cases where you consider that the product delivery time is not in line with that stipulated or, alternatively, you have received another product in error, you should contact our Customer Service department via email at email@example.com