General Conditions

GENERAL CONDITIONS OF PURCHASE

The General Contracting Conditions regulate the distance selling relationship between CAFÉS PONT S.L., with C.I.F. B60483765, and the user or client, in accordance with the legal stipulations, in particular, Law 7/1998, of April 13, on General Contracting Conditions, Law 3/2014, of March 27, by which it is modified the revised text of the General Law for the Defense of Consumers and Users, The current and applicable regulations on the Protection of Personal Data, Law 7/1996, of January 15, on the Regulation of Retail Trade, and the Law 34/2002 of July 11, Services of the Information Society and Electronic Commerce.

 

CAFÉS PONT, S.L. reserves the right to make the modifications it deems appropriate, without prior notice, in the General Conditions. Said modifications may be made, through their websites, by any form admissible by law and shall be binding during the time they are published on the web and until they are validly modified by subsequent ones. However, CAFÉS PONT, S.L. reserves the right to apply, in certain cases, Specific Contracting Conditions in preference to these General Conditions when it deems it appropriate, announcing them in a timely and appropriate manner.

 

The objective is that the experience when making the purchase of the products is easy and agile. These Conditions and Terms of Use have been designed to ensure that the purchase process on our website is satisfactory and understandable for you. We attend the queries related to the Conditions and Terms of use of this website through the email info@cafespont.com

 

PRICES

The applicable prices are those indicated on the website on the date of the order. The prices that appear detailed in each product include the VAT (Value Added Tax). The amount of shipping costs is indicated to the customer in a broken down manner at the time the order is placed.

 

CAFÉS PONT, S.L. reserves the right to make, at any time and without prior notice, the modifications it deems appropriate, being able to update, even daily, products and prices depending on the news that appear.

 

SHIPPING AND DELIVERY
Depending on the article or articles that you purchase at www.cafespont.com, different delivery methods are available to you. In this regard, when you make payment, you will be asked to choose a method of delivery in relation to your order.

Shipping destinations

We currently send orders to Spain (Peninsula, Balearic Islands, Canary Islands, Ceuta and Melilla), Andorra and Portugal.

Delivery times and costs
We offer the following methods of delivery:

  • Standard shipping (24 / 48h on business days)

You will receive your order within 24 to 48 hours, in full business days. Business days are considered business days from Monday to Friday. The amount of the shipping costs is indicated to the customer, in a detailed manner, in the shopping cart and at the time the order is placed.

  • Pick up at our headquarters: Avenida Rafael Casanova 40, Sabadell (Barcelona)

Some shopping areas have a free pick-up option, at the CAFÉS PONT headquarters. To be able to pick up directly at this location, the customer must receive a confirmation via email that their order is prepared and ready to be picked up.

If for some reason we are unable to meet the delivery date, we will inform you of this circumstance and give you the option to continue with the purchase, establishing a new delivery date or alternatively of cancelling the order with a total refund on the price paid. Take into account that in any case we do not make deliveries on Saturdays or Sundays.

For the purposes of these Terms and Conditions, it will be understood that the “delivery” has been made or that the order has been delivered at the moment the receipt of the same is signed at the delivery address indicated.

CAFES PONT carries out exhaustive monitoring of the purchase of the product from the time that the order is made until its delivery is complete. For this reason, before sending the product, CAFES PONT checks the condition of it and carries out a series of actions and exercises to ensure that the product is delivered in perfect conditions.

These actions and exercises may be revealed to the buyer should the buyer manifest any loss or deterioration of the product.

Impossibility of delivery

If, after two attempts, it is impossible for us to complete the delivery of your order, we will contact you immediately. We will also leave you a note indicating where your order is and how to proceed in order to collect it.

However, if you detect any incident in relation to the receipt of your order, please contact the Customer Service department at CAFES PONT, by sending an email to marketing@cafespont.com

 

 PAYMENT METHODS

The customer may pay the amount of his purchase opting for any of the following ways. During the purchase process you must indicate your choice:

 

  • VISA or MASTERCARD credit card

All operations that involve the transmission of personal or banking data are carried out using a secure environment, a server based on the standard security technology SSL (Secure Sockets Layer). All the information that you transmit to us travels encrypted through the network.

 

Likewise, the information about your credit card is entered directly on the bank’s page, at the POS (Bank’s Point of Sale Terminal) and is not entered or registered on any CAFÉS PONT server.

 

When paying with a VISA or MASTERCARD card, the following information will always be requested: the card number, the expiration date, and a Validation Code that matches the last 3 digits of the number printed in italics on the back of your VISA card or MASTERCARD, offering, in this way, more guarantees about the security of the transaction.

 

  • Bank transfer

In this case, the client must pay the total amount of his purchase by transfer to our bank account, once he receives the Confirmation of the Purchase Order, in which the bank account number where the transfer is to be made is indicated. As soon as CAFÉS PONT obtains confirmation of payment, the product will be delivered to your home according to the terms described in the shipping and delivery conditions.

 

When the amount of a purchase has been charged fraudulently or improperly using the number of a payment card, its holder may demand the immediate cancellation of the charge. In this case, the corresponding debit and reimbursement annotations in the accounts of the supplier and the holder will be made as soon as possible.

 

However, if the purchase had actually been made by the cardholder and the demand for return was not a consequence of having exercised the right of withdrawal or resolution and, therefore, had improperly demanded the cancellation of the corresponding charge, it will remain liable to CAFÉS PONT to compensate for the damages caused as a result of said cancellation.

 

RETURNS POLICY

Legal right to desist from the purchase
In accordance with applicable regulations, if you are entering into a contract as a consumer, you will be able to desist from said contract (except when the products concerned are personalised) at any time within 7 working days from the date on which you receive the product.

 

Returns deadline

In addition to the right to desist that is legally recognised to consumers and users and mentioned in the previous clause, we allow you a period of 30 days counting from the date of Purchase Confirmation to proceed to return goods.

 

To return products to us, you should contact us at the following email address: marketing@cafespont.com so that we can proceed to collect the product from your home via courier, at no charge to you. In this sense, together with the product, you should return to us the original packaging, the purchase receipt, and the certificate of authenticity.

 

As proof of your return, we recommend that you always keep the receipt from the courier as proof that you have handed over the package.

 

Once we have received and processed your return and it has been accepted by our Returns Department, we will issue your refund. The refund will be effected as soon as possible and, in any event, within 30 days from the date on which we receive the package. The refund will always be made using the same payment method that you used to pay for the purchase.

 

Returns of incorrect or faulty products.
In cases where you consider that the product delivery time is not in line with that stipulated or, alternatively, you have received another product in error, you should contact our Customer Service department via email at marketing@cafespont.com

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